Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we use it.
Introduction and Scope
zentharifyr operates under Australian privacy laws, including the Privacy Act 1988 and Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and protect your personal information when you interact with our business ideas platform and related services.
This policy applies to all personal information we collect through our website, email communications, phone calls, and any other interactions you have with zentharifyr. We take our obligations seriously and want you to understand exactly what happens with your information.
Types of Information We Collect
Information Collection Practices
We collect information in several ways, always with your knowledge and consent where required by law. Most information is provided directly by you when you contact us, subscribe to our services, or participate in our programs.
- Contact forms and inquiry submissions on our website
- Phone conversations and email exchanges with our team
- Registration for events, workshops, or educational programs
- Website cookies and analytics data to improve user experience
- Payment information when you purchase our services
- Feedback and survey responses you choose to provide
- Social media interactions if you connect with us on platforms
We don't collect information through hidden methods. When we use cookies or tracking technologies, we inform you through our cookie notice. You can control these preferences through your browser settings.
How We Use Your Information
Your information helps us provide better services and communicate effectively with you. We use it for legitimate business purposes that directly relate to our relationship with you.
Primary uses include responding to your inquiries, delivering services you've requested, processing payments, and keeping you informed about programs that might interest you. We also use aggregated data to improve our website and understand how people interact with our content.
- Responding to your questions and providing requested information
- Delivering educational content and business consultation services
- Processing payments and managing your account
- Sending you updates about programs and events you've expressed interest in
- Improving our website functionality and user experience
- Meeting legal and regulatory requirements
We don't use your information for automated decision-making that significantly affects you, nor do we create detailed profiles for marketing purposes without your explicit consent.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We're committed to making these rights easy to exercise and will respond to your requests promptly.
Access Your Information
Request copies of the personal information we hold about you. We'll provide this within 30 days and help you understand what information we have and why we have it.
Correct Inaccuracies
Ask us to update or correct any information that's wrong or incomplete. We want to ensure our records are accurate and current.
Request Deletion
Ask us to delete your information when it's no longer needed for our business purposes, subject to legal requirements we may have to retain certain records.
Object to Processing
Object to how we use your information for marketing purposes. You can opt out of marketing communications at any time.
Data Portability
Request your information in a portable format when technically feasible, so you can transfer it to another service provider if needed.
Lodge Complaints
Contact us directly with concerns, or lodge a complaint with the Office of the Australian Information Commissioner if you're not satisfied with our response.
To exercise any of these rights, simply contact us using the details provided below. We'll need to verify your identity for security purposes, but we'll make this process as straightforward as possible.
Data Security and Protection
We implement multiple layers of security to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures are regularly reviewed and updated.
Encryption
All data transmission uses SSL/TLS encryption, and sensitive data is encrypted when stored.
Access Controls
Only authorized staff can access personal information, and access is limited to what's necessary for their role.
Regular Audits
We conduct regular security assessments and update our systems to address emerging threats.
Staff Training
Our team receives ongoing training about privacy obligations and secure handling of personal information.
Incident Response
We have procedures to quickly respond to any security incidents and notify affected individuals if required.
Third-Party Vetting
Service providers who handle data on our behalf are carefully vetted and bound by strict confidentiality agreements.
Data Sharing and Third Parties
We don't sell your personal information to anyone. We only share information with trusted partners who help us deliver our services, and only when necessary for legitimate business purposes.
When we work with service providers – like payment processors, email platforms, or website hosting companies – they're bound by strict agreements that limit how they can use your information. They can only use it to provide services to us, not for their own purposes.
- Payment processors for handling financial transactions securely
- Email service providers for sending communications you've requested
- Website analytics services to understand how our site is used
- Customer relationship management systems to track our interactions
- Legal or accounting professionals when required for business operations
- Law enforcement or regulatory bodies when legally required
Before sharing information with any new partner, we evaluate their privacy practices and ensure they meet our standards for data protection.
Data Retention Periods
We keep your information only as long as necessary for the purposes we collected it, or as required by law. Different types of information have different retention periods based on their purpose and legal requirements.
Retention Schedule
Contact Inquiries
Information from initial inquiries is retained for 2 years to help us respond to follow-up questions and improve our services.
Client Records
Active client information is maintained for the duration of our business relationship plus 7 years as required by Australian business record laws.
Financial Records
Payment and invoicing information is kept for 7 years to comply with Australian Taxation Office requirements.
Marketing Communications
Email marketing lists are maintained until you unsubscribe, after which your information is removed within 30 days.
Website Analytics
Anonymous usage data is typically retained for 26 months to identify long-term trends and improve user experience.
When retention periods expire, we securely delete or anonymize your information. You can request earlier deletion in most cases, though we may need to retain some records for legal compliance.
International Data Transfers
Cross-Border Data Handling
Some of our service providers operate servers or have staff located outside Australia. When your information needs to be transferred internationally, we ensure appropriate safeguards are in place.
We only transfer data to countries with adequate privacy protections or under specific agreements that ensure your information receives equivalent protection to what it would have in Australia.
Major international transfers typically involve cloud hosting services in the United States or European Union, email platforms with global infrastructure, and payment processing systems that operate internationally.
Before any international transfer, we assess the privacy laws of the destination country and implement additional safeguards if needed. You have the right to request information about specific international transfers of your data.
Cookies and Website Technologies
Our website uses cookies and similar technologies to provide better functionality and understand how visitors use our site. Most cookies we use are essential for basic website functions, while others help us improve your experience.
Essential cookies enable core features like contact forms and secure connections. Analytics cookies help us understand which pages are most useful and how people navigate our site. We don't use cookies for intrusive tracking or advertising purposes.
- Session cookies that expire when you close your browser
- Functional cookies that remember your preferences
- Analytics cookies that help us improve the website
- Security cookies that protect against unauthorized access
You can control cookie settings through your browser preferences. Blocking essential cookies may affect website functionality, but you can disable analytics cookies without impacting your ability to use our services.
Updates to This Policy
We review this privacy policy regularly and update it when our practices change or new legal requirements apply. When we make significant changes, we'll notify you through email or by prominently displaying a notice on our website.
Minor updates that don't materially change how we handle your information may be made without individual notification, but we'll always update the effective date at the top of this policy.
We encourage you to review this policy periodically, especially before providing new personal information or using new features of our services.
Privacy Questions and Contact Information
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, we're here to help.
Rockhampton QLD 4700
Australia
Business hours: Monday to Friday, 9am-5pm AEST
We typically respond within 2 business days
For complaints about privacy breaches, you can also contact the Office of the Australian Information Commissioner at oaic.gov.au or phone 1300 363 992.